IOH Receives National and State Recognition for Patient Satisfaction

Posted by LIVING WELL Magazine on July 20, 2012 in Articles, Indiana, Indianapolis South, Local Editions, Medical & Dental, Orthopaedic

IOH Receives National and State Recognition for Patient Satisfaction

By Kasey Prickel, OrthoIndy, Indianapolis South LIVING WELL Magazine

Owned by the OrthoIndy physicians, IOH is central Indiana’s first specialty hospital with a direct focus on bone, joint, spine and muscle care and the most technologically advanced facility available for orthopaedic care in the Midwest.

IOH was built when OrthoIndy physicians saw an increasing need to provide specialized orthopaedic care in a patient-focused environment. Designed by orthopaedic physicians and healthcare architects, IOH is light, airy and modern, offering patients, as well as their family members, a comfortable and home-like environment. IOH now has two additional facilities, located in Brownsburg and Greenwood, featuring outpatient surgery, MRI and physical therapy.

Services provided by IOH will enable patients to return to a more active lifestyle, quicker and in most cases, with less pain. Because of advancements in medical technology, many of the surgeries performed at IOH can be completed on an outpatient basis, consisting of patient stays lasting 23 hours or less. For patients who are undergoing more invasive procedures, IOH provides inpatient care with round-the-clock patient-focused services and staff.

IOH is a physician-owned hospital model, which provides patients with high quality care with the physician being involved in every aspect of the patient’s treatment. With the physicians playing the role of the patient advocate, they personally decide what type of treatment is most appropriate and beneficial, putting the care of their patients first and not focusing on the financial bottom line.

IOH has received national and state recognition for patient safety and patient satisfaction, proving that its physician-owned model provides patients with the best outcomes.

Summit Award Winner

Press Ganey Associates, Inc. has named IOH a 2011 Summit Award® winner.  This is the third year in a row that IOH has received this award for sustaining the highest level of performance for three or more consecutive years.

Press Ganey currently partners with more than 10,000 health care facilities — including 50 percent of all U.S. hospitals — to measure and improve the quality of their care. The Press Ganey Summit Award is the health care performance improvement industry’s most coveted symbol of achievement bestowed annually. IOH is one of 98 organizations to receive this prestigious honor in 2011, and one of 87 to receive it for achieving and sustaining excellence in patient satisfaction.

Robert Draughon, Press Ganey’s CEO noted, “We are proud to partner with IOH, whose innovative approach to patient satisfaction helps to advance the quality of health care in Indianapolis.”

According to Jane Keller, chief executive officer at IOH, the award represents important recognition within the industry of its efforts. “We are honored to receive this award for the third year in a row, as it demonstrates that a physician-owned hospital model provides quality outcomes for patients,” said Keller. “By instituting patient focused initiatives, our staff continues to provide the highest level of customer service, ensuring patient satisfaction.”

CareChex Award

In 2012, IOH received numerous ratings from CareChex, a division of The Delta Group, the nation’s largest privately-held healthcare information service company. For patient safety, IOH is ranked #1 in the state for Major Orthopaedic Surgery. The “Major Orthopaedic Surgery” clinical category consists of major surgeries such as spinal fusion, hip or knee replacements, major shoulder replacements and major joint replacements.

In addition to being rated #1 in the State, IOH is also rated:

  • #1 in the State for Overall Hospital Care for Patient Safety
  • #1 in the State for Overall Surgical Care for Patient Safety
  • #1 in the State for Joint Replacement Surgery for Patient Safety
  • Top 10 percent in the Nation for Major Orthopaedic Surgery for Patient Satisfaction
  • Top 10 percent in the Nation for Overall Hospital Care for Patient Satisfaction
  • Top 10 percent in the Nation for Overall Surgical Care for Patient Satisfaction
  • Top 10 percent in the Nation for Joint Replacement Surgery for Patient Safety
  • Top 10 percent in the Nation for Spinal Fusion for Patient Safety
  • Top 10 percent in the Nation for Spinal Surgery for Patient Safety

CareChex provides clinical, financial and patient satisfaction findings to consumers, providers and purchasers of US medical care. CareChex provides a comprehensive evaluation of all components of medical quality including process of care, outcomes of care and patient experiences.

“At IOH, our physicians and staff are committed to providing 5-Star superior service, focusing on patient safety and overall patient satisfaction,” said Jane Keller, chief executive officer at IOH.  “We are honored to receive recognition for what our hospital values the most: providing quality care to all we serve.”

For more information on IOH, please visit IndianaOrthopaedicHospital.com or follow us on facebook/OrthoIndyIOH and twitter @OrthoIndyIOH.